The Compliance Hat.
The living connection between formal policy and actual behaviour under pressure.
The policy folder is immaculate while controls depend on one person's memory.
Written policies are disconnected from day-to-day conduct.
- Compliance embedded in workflow
- Usable escalation routes
- Behavioural reporting
- Active accountable officers
Compliance as an operating system
The SRA tells you what compliance is. This piece is the operating model around it — named owners, monthly cadence, evidence trail, calendar. Two hours a month for the COLP/COFA.
Compliance as an operating system→
The SRA tells you what compliance is. This piece is the operating model around it — named owners, monthly cadence, evidence trail, calendar. Two hours a month for the COLP/COFA.
An escalation route people actually useSign up to read →
One door, a response time, a near-miss log, and a way round the partner — plus a fire drill to test whether your route works.
Strategy
Direction, deliberate choices, priorities, and what the firm will decline.
Commercial
Understanding how the firm makes, loses, and leaks money.
People
Performance, behaviour, wellbeing, development, supervision, and exits.
Culture
The behaviours the firm repeatedly permits and therefore teaches others to copy.
Operations
Workflows, handoffs, waiting points, process consistency, and operating design.
Technology
The behavioural and process change surrounding technology, not merely procurement.
Client Experience
The consistency, clarity, responsiveness, and confidence experienced by clients.
New Business
Where the next client comes from — marketing, referrals, enquiries, and proposals.
We also run Techsperience (legal-tech support) and Clearmatter (matter management). Mostly we write. Learn more →