The Technology Hat.
The behavioural and process change surrounding technology, not merely procurement.
New systems coexist indefinitely with the old way of working.
Software is purchased without changing the behaviour or process around it.
- Process design before procurement
- Adoption ownership
- Partner participation
- Training
- Usage measurement
Do you need matter management software?
A buy-vs-build decision framework for firms weighing dedicated software against a sharper process.
Auditing your current firm stack→
What's in use, what it costs, who actually uses it, and what to cut first.
Do you need matter management software?→
A buy-vs-build decision framework for firms weighing dedicated software against a sharper process.
Improve process or buy software?Sign up to read →
The order matters. Sharpen the process first, then let the tool make it faster.
When spreadsheets stop workingSign up to read →
The specific signals that say you've outgrown your sheet — and what to move first.
Picking software without getting soldSign up to read →
A sober evaluation process for practice management, accounts, and document tools.
Running a legal software POC in your firmSign up to read →
Scoping, success criteria, and the meeting that ends it one way or the other.
Best-of-breed vs all-in-one practice systemSign up to read →
Where bundled wins, where bundled quietly costs more than point tools.
Software POC scorecardSign up to read →
One-page framework for calling a POC won or lost.
Stack audit + renewal trackerSign up to read →
Tool, owner, cost, renewal, seats used vs seats bought.
Tech spend per fee earnerSign up to read →
What small firms actually spend on software per fee earner per year.
Strategy
Direction, deliberate choices, priorities, and what the firm will decline.
Commercial
Understanding how the firm makes, loses, and leaks money.
People
Performance, behaviour, wellbeing, development, supervision, and exits.
Culture
The behaviours the firm repeatedly permits and therefore teaches others to copy.
Operations
Workflows, handoffs, waiting points, process consistency, and operating design.
Client Experience
The consistency, clarity, responsiveness, and confidence experienced by clients.
Compliance & Risk
The living connection between formal policy and actual behaviour under pressure.
New Business
Where the next client comes from — marketing, referrals, enquiries, and proposals.
We also run Techsperience (legal-tech support) and Clearmatter (matter management). Mostly we write. Learn more →