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Operate Legal
§ The library

Everything, filed.

71 pieces across four shelves and six operating streams. Filter by shelf, stream, area, or priority.

§ Client Acquisition

First touch to signed engagement — marketing, intake, proposals.

3 items · 1 area
Decision

Who should own client intake?→

Reception, paralegal, lawyer, or practice manager — the right answer at different firm sizes.

Members
Decision

Online form vs phone-first intakeSign up to read →

When web-first capture wins, when it loses clients, and how to do both.

Members
Decision

When to decline a matterSign up to read →

The traits of the matters small firms most regret taking — and how to say no cleanly.

Members
§ The Work

How legal work flows through the firm — matters, workflow, handoffs.

2 items · 2 areas
Matter management
Workflow & standard work
§ Firm Finance

Earned, billed, collected, kept.

2 items · 1 area
Decision

Fixed fees vs hourly — what works where→

Matter type by matter type: where fixed fees raise profit, where they quietly destroy it.

Published
Decision

Raise rates or raise volume?Sign up to read →

Which lever you actually have — and which one costs less to pull.

Members
§ Team & People

Hiring, growing, and keeping the people who do the work.

3 items · 2 areas
Hiring decisions
Partners & equity
§ Firm Systems & Risk

Tools, technology, compliance, and cyber.

2 items · 1 area
Decision

When spreadsheets stop working→

The specific signals that say you've outgrown your sheet — and what to move first.

Members
Decision

Best-of-breed vs all-in-one practice systemSign up to read →

Where bundled wins, where bundled quietly costs more than point tools.

Members