Building a single inbox for every new enquiry.
Most small firms have at least four channels enquiries can land on — phone, the firm's main inbox, the website form, individual fee-earners' direct emails — and no single place where they're all visible. New work goes missing not because nobody cares, but because nobody's looking at the same list.
The full piece is for Member.
Each operating area has one free-to-read piece. The rest sit behind a free Member account so we know who’s reading and can send you the things we ship next. Takes ten seconds.
One email a week · Unsubscribe any time
How to fix client intake in 10 days→
Ten-day rollout from missed enquiries to a reliable intake pipeline, using tools you already own.
Qualifying enquiries without wasting partner timeSign up to read →
A 4-question qualification script your reception or paralegal can run in 90 seconds.
Who should own client intake?Sign up to read →
Reception, paralegal, lawyer, or practice manager — the right answer at different firm sizes.
Client intake formSign up to read →
Ready-to-use web form and spreadsheet — captures the fields that actually matter.
We also run Techsperience (legal-tech support) and Clearmatter (matter management). Mostly we write. Learn more →